1. What information do we collect and what do we do with it?

When you enrol in any of our courses, programs, or sign up as Diamond Member or a Library Pass Holder we collect the personal information you give us which includes your name and email address.

We use this data to  send you important emails relating to the course(s) you have purchased, the free materials you have accessed, and/or the Membership option you have purchased.

We may also use this data to contact you about related course(s), general news in the form of our regular Newsletter, your course progress or other course/Academy updates. We may also use your email to inform you about changes to the course, survey you about your usage, or collect your opinion. We may also contact you about related content, such as items for sale in the Campus Store or in person seminars/appearances by Grisha.

2. How do you get my consent?

When you provide us with your personal information to become a Diamond Member or Library Pass holder on our site, make a purchase on our site or in our Campus Store, participate in a course, sign up to a program, or access free materials, you consent to our collecting and using your data for the purposes as outlined above.  

3. How do I withdraw my consent?

If  you change your mind about granting us permission to use your data in this way, you may withdraw your consent for us to contact you by requesting to be removed from all marketing materials  at: help@grishastewart.com

We reserve the right to contact you about important changes to your purchase. 

4. Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

5. Thinkific 

The Grisha Stewart Academy, and Stellar Village, are hosted by Thinkific Labs Inc. (“Thinkific”). They provide us with the platform that allows us to sell our products/services to you.

Your data is stored in Thinkific’s data storage, databases and in the general Thinkific application. They store your data on a secure server behind a firewall. By providing us with your data, you consent to it being stored on Thinkific's Data Storage Facility. 

6. Payment:

If you make a purchase on our site, we will use a third party payment processor such as Stripe or Paypal. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.

For more insight, you may also want to read Thinkific’s Terms of Service here https://www.thinkific.com/resources/privacy-policy/or Privacy Statement here https://www.thinkific.com/resources/terms-of-service/ .

5. Third Party Services

The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our course website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

6. Links

When you click on links on our course site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

7. Security

To protect your personal information, we take all reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

If you feel that for any reason your data may have been compromised, please report any suspicious activity in the first instance to: [email protected].

Please include as much information as you possibly can about the incident, including the date/time, type of device in use, the browser and browser version that device was using, and any other details you may have.

By using our site you agree to adhere to the following personal security measures:

1. Not sharing your username and password with any other user.
2. Using a unique password not used to access any other site.
3. Keeping your browser up to date.
4. Keeping your anti virus software /security updates up to date.

8. Cookies

We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customize our website content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.

• We use cookies to recognize your device and provide you with a personalized experience.

• We also use cookies to attribute visits to our websites to third-party sources and to serve targeted ads from Google, Facebook, Instagram and other third-party vendors.

• Opting out: You can opt out of targeted ads served via specific third-party vendors by visiting the Digital Advertising Alliance’s Opt-Out page.

• We may also use automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.

• Please note that because there is no consistent international industry understanding of how to respond to “Do Not Track” signals, we may not be able to alter our data collection and usage practices when we detect such a signal from your browser.

9. Web Analysis Tools

We may use web analysis tools that are built into school.grishastewart.com to measure and collect anonymous session information.

10. Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.

11. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently.

Changes and clarifications will take effect immediately upon their posting on the website.

If we make material changes to this policy, we will notify you here of the date that it has been updated, so that you are aware that there have been changes.

12. Dog Trainer Directory

By using our Our Dog Trainer Directory you agree that the only information you input is publicly available in other areas of in the internet, such as your own business page.  

You agree that members of the public can contact you using the information you provide, and  acknowledge that by providing a cell/mobile telephone number, members of the public may perform a reserve look up search to discover the address linked to that number.

You also acknowledge that "members of the public"  may refer and  also include individuals that may contact you regarding maters outside of Dog Training/Dog Professional Services. 

12. Indemnification

You agree to indemnify, defend and hold harmless Grisha Stewart and her agents and contractors harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of this Agreement or your violation of any law or the rights of a third party.

12. Questions and Contact Information. 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, report a suspected data breach or simply want more information contact our Data Protection Officer at [email protected]. 

Our Data Protection Officer is Claire Goyer. She is registered with the Information Commissioners Office (ICO) under the European Data Protection Act, 2018.  Her Registration number is: 13549622.  You can contact her at [email protected].