First, make sure you're logged in using the same email address you used to purchase your Membership.



Once you're logged in, go to the link at the top that reads "My Dashboard" and that will show you all the courses you are in. From there, click on "Start Course," "Resume Course," or just on the course image (if you click on "Course Overview", it will take you to the sales page, but that will have the option to "Start Learning" or "Resume Learning"). 


Please make sure that the course or program you are trying to access is included in your Diamond Membership (for example, some Certification Exams incur an additional fee).

If this doesn't answer your question, please scroll down to contact my Help Team. We'll get this sorted out for you ASAP!

No! As long as your membership is active (i.e., you have it automatically renewing each month), you'll have the same rate as when you registered. You're grandfathered in to the rate you had when you signed up. I think it's important not to have things change on people!

We plan on being around a long time, so for sustainability, we may eventually change the public rate and fair's fair - if you cancel the membership for some reason, and then restart, then you'll pay whatever the current rate is for your future payments.

If you want to keep access to a course or video forever, you can buy it individually.

If you love learning about dog training and want to access more than one course, especially on a regular basis, then membership is the better way to go.

As long as your membership is current, you can revisit any course in the membership, and if you have a membership, you won't be able to (or need to) buy a course until the membership expires.

I'm all about freedom of movement and choice, so you won't ever be stuck in a plan that doesn't fit. You can cancel or pause renewal of your subscription payments at any time.

Your membership access will expire at the end of your paid month and you won't be charged again.

If you need to pause or stop your membership, you can cancel renewal of your subscription payments at any time.

To Pause your subscription for up to 6 months, which will keep the price locked in, please contact us at info@grishastewart.com and we will set that up for you. Monthly charges and your access will automatically start again on your regular date of the month you choose to return at your present locked in rate.

To Cancel your subscription, go to   billing page.

Make sure you do Not click “cancel” in the completion box. I know it is very confusing, but "cancel" there means cancel cancelling (we did not make that!) Make sure you get a confirmation email that you have truly cancelled your subscription. If do you cancel your membership, access will expire at the end of your paid month and you won't be charged again. If you do start up again, it will be at whatever the membership rate is at that point

Please don't ask for a refund unless you were actually unhappy with the courses. In that case, we will definitely make it up to you - contact us. Either way come back whenever you want! We hope it's a temporary break and we will see you again!

Our standard membership is monthly. When you register for a membership, it renews on the same day, the following month. So if you sign up on December 10, your membership will automatically renew on January 10. Renewal means your card will be charged for the next month of membership.

If you cancel your membership at some point, you won't be charged again, but the membership will stay active (i.e., you keep access) until the end of your membership date. So if you sign up on December 10 and then cancel on December 15, you'll still be able to attend courses through January 9 (the day before you would have automatically renewed).

When your membership expires, you'll no longer have access to the courses from the membership, but if you had already registered for something else directly, it will still be in your library. You can always restart your membership at the current rate.

If you'd rather get an annual membership or one-time pass, click here for more options.

Paypal doesn't work for automatic renewal subscriptions on the site. Direct registrations (buying a single class or book) can be done with debit cards, credit cards or Paypal, but memberships can only be done on the site via debit or credit cards.

If you really want to pay for a membership with Paypal, the easy way is to use your Paypal credit card here on the site (if you have one). You can also contact us and our staff will manually set something up with you.

Yes! Contact us to set one up for you. I also have gift certificates for the online store for physical products. Even though they'll only work automatically in the product store, your gift recipients can use them in the Academy by contacting us by email. Thank you for thinking of us!

Yes! We have two types of scholarships. The first is a special bundle of courses just for shelters and rescues that is absolutely free. The value is $849. Click here for scholarship info and feel free to share that link with your local shelter.

We also have need based scholarships for individuals. We believe everyone has the right to an education. In particular, we encourage applications from people who are experiencing systemic economic oppression and whose communities are underrepresented in dog training, including (but not limited to) people of the global majority (also called BIPOC - Black, Indigenous, People of Color), transgender people, and people with disabilities.