No, your personal rate won't ever go up! As long as your membership is active (i.e., you have it automatically renewing each month), you'll have the same rate as when you registered. You've locked the rate to the same as when you signed up. I think it's important not to have things change on people!

We plan on being around a long time, and we keep adding features, so for sustainability, we will sometimes increase the public rate and fair's fair - if you cancel the membership for some reason, and then restart, then you'll pay whatever the current rate is for your future payments.

Need a break but don't want to loose your rate? See the PAUSE option below.

If you want to keep access to a course or video forever, you can buy it individually.

If you love learning about dog training and want to access more than one course, especially on a regular basis, then Diamond Membership or a Library Pass is the better way to go.

As long as your Diamond Membership or Library Pass is current, you can revisit any course included in that membership option and, you won't be able to (or need to) buy a course until the membership expires.

I'm all about freedom of movement and choice, so you won't ever be stuck in a plan that doesn't fit. You can cancel or pause renewal of your subscription payments at any time.

Your Diamond Membership access will expire at the end of your paid month and you won't be charged again.
Please note that our payment office is open three days a week so there may be some delay in processing your cancellation requests or payment query.

Pausing and cancelling are different. Pausing is more temporary.

1. Pausing is a way to skip payments. You can Pause your subscription once per calendar year, for up to 3 months, which means you skip however many upcoming payments you request (up to 3). Pausing will keep your low price locked in. To pause, please contact us at [email protected] and we will set that up for you.

Your access goes through the end of the period you paid for. You'll skip the next 1-3 monthly payments (as requested), then the monthly charges and your access will automatically start again on your regular date of the month, at your regular locked-in rate.

2. To Cancel your subscription altogether, go to billing page.

Make sure you do Not click “cancel” in the completion box. I know it is very confusing, but "cancel" there means to cancel the act of cancelling (we did not make that verbiage!) Make sure you get a confirmation email that you have truly cancelled your subscription.

If do you cancel your membership, access will expire at the end of your paid month and you won't be charged again. You're always welcome back, so if you choose to start up again, it will be at whatever the membership rate is at that point

If you have any questions about cancelling please contact [email protected]. Please don't ask for a refund unless you were actually unhappy with the courses. In that case, we will definitely make it up to you - contact us. Either way come back whenever you want! We hope it's a temporary break and we will see you again!

Our standard membership is monthly. When you register for a membership, it renews on the same day, the following month. So if you sign up on December 10, your membership will automatically renew on January 10. Renewal means your card will be charged for the next month of membership.

If you cancel your membership at some point, you won't be charged again, but the membership will stay active (i.e., you keep access) until the end of your membership date. So if you sign up on December 10 and then cancel on December 15, you'll still be able to attend courses through January 9 (the day before you would have automatically renewed).

When your membership expires, you'll no longer have access to the courses from the membership, but if you had already registered for something else directly, it will still be in your library. You can always restart your membership at the current rate.

If you'd rather get an annual membership or one-time pass, click here for more options.

We process sales in US dollars and depending on your country's/state's policy on tax for live education, sales tax may be charged. The pricing will be listed at checkout so there should be no surprises!

This tax is out of our hands so we thank you for your understanding.

Paypal doesn't work for automatic renewal subscriptions on the site. Direct registrations (buying a single class or book) can be done with debit cards, credit cards or Paypal, but memberships can only be done on the site via debit or credit cards.

If you really want to pay for a membership with Paypal, the easy way is to use your Paypal credit card here on the site (if you have one).

Paypal use is supported by our Payments Office which is open three days a week. You can also contact us and our Payment Manger will manually set something up with you.

Yes! Contact us to set up a gift membership. I also have gift certificates for the online store for physical products. Gift certificates purchased through the store only work automatically in the product store, including some of my classes. Thank you for thinking of us!

Yes! We have two types of scholarships. The first is a special bundle of courses just for shelters and rescues that is absolutely free. The value is $849. Click here for scholarship info and feel free to share that link with your local shelter.

We also have Needs Based Scholarships for individuals. We believe everyone has the right to an education. In particular, we encourage applications from people who are experiencing systemic economic oppression and whose communities are underrepresented in dog training, including (but not limited to) people of the global majority (also called BIPOC - Black, Indigenous, People of Color), transgender people, and people with disabilities.