Check that your internet browser is up to date. My school supports the latest versions of Safari, Firefox, and Chrome.
If you are experiencing issues with video playback, try accessing the course via "My Dashboard," or using a different browser. My site does not recommend using the MS Edge browser.
I've signed up as a Member but I'm still being asked to pay. How do I access my courses?
First, make sure you're logged in using the same email address you used to purchase your Membership.
Once you're logged in, go to the link at the top that reads "My Dashboard" and that will show you all the courses you are in. From there, click on "Start Course," "Resume Course," or just on the course image (if you click on "Course Overview", it will take you to the sales page, but that will have the option to "Start Learning" or "Resume Learning").
Please make sure that the course or program you are trying to access is included in your Diamond Membership (for example, some Certification Exams incur an additional fee).
If this doesn't answer your question, please scroll down to contact my Help Team. We'll get this sorted out for you ASAP!
Will my Membership rates ever go up?
No! As long as your membership is active (i.e., you have it automatically renewing each month), you'll have the same rate as when you registered. You're grandfathered in to the rate you had when you signed up. I think it's important not to have things change on people!
We plan on being around a long time, so for sustainability, we may eventually change the public rate and fair's fair - if you cancel the membership for some reason, and then restart, then you'll pay whatever the current rate is for your future payments.
What's the difference between buying a course and getting it with a Membership?
If you want to keep access to a course or video forever, you can buy it individually.
If you love learning about dog training and want to access more than one course, especially on a regular basis, then membership is the better way to go.
As long as your membership is current, you can revisit any course in the membership, and if you have a membership, you won't be able to (or need to) buy a course until the membership expires.
Does a Membership trap me? What's your cancellation policy?
I'm all about freedom of movement and choice, so you won't ever be stuck in a plan that doesn't fit. You can cancel or pause renewal of your subscription payments at any time.
Your membership access will expire at the end of your paid month and you won't be charged again.
How do I pause or cancel my Membership?
If you need to pause or stop your membership, you can cancel renewal of your subscription payments at any time.
To Pause your subscription for up to 4 months, which will keep the price locked in, please contact us at email@example.com and we will set that up for you. Monthly charges and your access will automatically start again on your regular date of the month you choose to return at your present locked in rate.
To Cancel your subscription, go to billing page.
Make sure you do Not click “cancel” in the completion box. I know it is very confusing, but "cancel" there means cancel cancelling (we did not make that!) Make sure you get a confirmation email that you have truly cancelled your subscription. If do you cancel your membership, access will expire at the end of your paid month and you won't be charged again. If you do start up again, it will be at whatever the membership rate is at that point
Please don't ask for a refund unless you were actually unhappy with the courses. In that case, we will definitely make it up to you - contact us. Either way come back whenever you want! We hope it's a temporary break and we will see you again!
How does the billing cycle work?
Our standard membership is monthly. When you register for a membership, it renews on the same day, the following month. So if you sign up on December 10, your membership will automatically renew on January 10. Renewal means your card will be charged for the next month of membership.
If you cancel your membership at some point, you won't be charged again, but the membership will stay active (i.e., you keep access) until the end of your membership date. So if you sign up on December 10 and then cancel on December 15, you'll still be able to attend courses through January 9 (the day before you would have automatically renewed).
When your membership expires, you'll no longer have access to the courses from the membership, but if you had already registered for something else directly, it will still be in your library. You can always restart your membership at the current rate.
If you'd rather get an annual membership or one-time pass, click here for more options.
How can I make a direct Paypal payment?
Paypal doesn't work for automatic renewal subscriptions on the site. Direct registrations (buying a single class or book) can be done with debit cards, credit cards or Paypal, but memberships can only be done on the site via debit or credit cards.
If you really want to pay for a membership with Paypal, the easy way is to use your Paypal credit card here on the site (if you have one). You can also contact us and our staff will manually set something up with you.
Can I purchase a Membership as a Gift?
Yes! Contact us to set one up for you. I also have gift certificates for the online store for physical products. Even though they'll only work automatically in the product store, your gift recipients can use them in the Academy by contacting us by email. Thank you for thinking of us!
Do you offer scholarships?
Yes! We have two types of scholarships. The first is a special bundle of courses just for shelters and rescues that is absolutely free. The value is $849. Click here for scholarship info and feel free to share that link with your local shelter.
We also have need based scholarships for individuals. We believe everyone has the right to an education. In particular, we encourage applications from people who are experiencing systemic economic oppression and whose communities are underrepresented in dog training, including (but not limited to) people of the global majority (also called BIPOC - Black, Indigenous, People of Color), transgender people, and people with disabilities.
I'm signed up for a course, but I just see the sales page. How do I access the course?
Please make sure you're already logged in and you're using the same email address you used to purchase the item. That's the most common problem!
If you can't find the course at all, go to the link at the top that reads "My Dashboard" and that will show you all of your courses. From there, click on "Start Course," "Resume Course," or just on the course image (if you click on "Course Overview", it will take you to the sales page, but that will have the option to "Start Learning" or "Resume Learning").
If this doesn't answer your question, please scroll down to contact my Help Team. We'll get this sorted out for you! :O)
I'm signed up for a LIVE online course. Where do I go to attend?
Our live sessions are in the Zoom application. Links for the Zoom sessions are in the course player, listed with the date of the session. Course players are found by clicking on the menu item: My Dashboard. You may also have an email with the Zoom link.
If you haven't yet registered for a live course, but want to, you can buy the live course on this site or you can get a Diamond membership, will include access to the course. If you want to keep the course forever, then please buy it individually, rather than accessing it with a membership.
Click here for a list of upcoming live courses.
If this doesn't answer your question, please use the contact information at the bottom of this page and my lovely team will help you out.
Can you help me navigate my course?
We have two Orientation classes - one for the general public and one for Diamond members.
If you're a Diamond, the link above will take you into the course player.
If you're not a member, just register for the General Orientation class (it's free) and then click on Start Learning.
I'm having problems playing on-demand content. What should I do?
First, try refreshing the page, but if that doesn't work then change the playback speed using the cog icon on the video window. Changing playback speed lets you watch and listen more efficiently. You can also slow it down if you need more time to process.
Muting and volume control are on the video player above and you also have a master volume on your device, but Headphones give you the best audio.
If the screen freezes or goes black, refresh your browser and try again.
If you don't see a video at all, your browser settings may be too strict. You can change your settings or use a different browser. If the video is slow, it may be your browser or network connection.
Where do I find a certificate for a course or webinar I've completed?
Certificates show you have completed a course. When you fully complete all lessons in the course, a certificates will be listed in your account. You can navigate there using the menu bar or here is the direct link to certificates.
I'm overwhelmed with the amount of choices. Can you help me pick a class?
We have two Orientation classes - one for the general public and one for Diamond members.
These mini-courses get you started on how to navigate the 'course players' for each class, and have lots of other useful info, like help mapping out which classes meet your needs. You'll also learn how to access the various Diamond perks, like the discussion group and coupons for other sites.
If you're a Diamond, the link above will get you right into the course player. If you're doing the general orientation, register for the orientation class (it's free) and then click on Start Learning.
Do you provide CEUs for any Certification Bodies?
Yes! We are an Approved Education Provider for the CCPDT, and we offer CEUs for the IAABC too.
What courses offer official CEUs for the CCPDT/IAABC
You can find all our pre-approved courses in our Courses with CEUs category.
How do I get CEUs for the CCPDT?
Once you finish a course, your Certificate of Completion will appear in your Profile/Certificates. Download that Certificate and send it along with your CCPDT number to firstname.lastname@example.org and my CEU Office will take care of the rest.
CEUs requests are processed once a week on a Friday. In order to avoid delays, please make sure you include all the information above. This process only applies to courses completed after April 1, 2022.
How do I get my validation code for the IAABC?
Once you finish a course, your Certificate of Completion will appear in your Profile/Certificates. Download that Certificate and send your request to email@example.com and my CEU Office will send you your Validation code by return.
CEUs requests are processed once a week on a Friday. In order to avoid delays, please make sure you include all the information above.
What about CEUs earned before April 1, 2022? How do I get those?
CCPDT: All courses completed before April 1, 2022 have already been submitted on your behalf. If the course is not showing in your account, then please contact my CEU office at firstname.lastname@example.org.
IAABC: If you have not already requested a Validation Code, please download and attach your Certificate of Completion and request it following the process above.
I am not a member of either organization but still need to prove Continuing Education/Development to my Insurance Company and/or Employer. How to do I do that?
You can use your Certificate of Attendance to prove your course completion. Go to My Profile/Certificates to download.
I'm based outside the USA. How do I prove Continuing Professional Development Hours (CPD)?
You can use your Certificate of Attendance to prove course completion. Certificates display the number of hours attended for each course too.
Go to My Profile/Certificates to download.
My Certificate isn’t showing in my Profile. How do I get it?
First make sure that you have completed the course all the way to the end. It should be showing as 100% in your Dashboard. Once you hit that 100%, your Certificate will be available to download.
Please note that you need to go into the Course Player and make sure you have completed each chapter. Attending a live event is not enough to achieve 100% completion and trigger your Course Certificate.
If you have done all those things, and it’s still not there, please email email@example.com for more help.
I have an urgent enquiry about my CEUs. Who can help?
You can contact our CEU office firstname.lastname@example.org with URGENT in the subject line.
My CEU Office is currently located in the UK, so please be aware of time differences when you write.
How do I become a Certified Behavior Adjustment Training Instructor (CBATI)?
Becoming a Certified BAT Instructor - Knowledge Assessed (CBATI-KA) is the first step to becoming a full CBATI-KSA (knowledge and skills assessed).
We are soft-launching the new CBATI-KA program to Diamond members only. It will be available to the general public in Autumn, 2022. The good news is that you can become a Diamond and get started right away.
Click for info.
What is the GSAT? Is it a requirement for the CBATI-KA or CBATI-KSA?
GSAT stands for Grisha Stewart Academy Trainer and provides the foundation for any dog trainer who wishes to train in a more mindful way by honoring the emotional experience of both the client dog and thier human(s).
It is not a prerequisite for either the BAT-KA or the CBATI, but if you are new to our way of teaching, then we highly recommend you take it!
The GSAT will be ready to roll out in the early 2023.
Will there be a discount for Academy Members?
YES! Diamond Members of the Academy can take all the GSAT and CBATI-KA courses for FREE as part of their Diamond Membership.
The exam for the GSAT is also free for Diamonds in good standing (at least 3 months of Membership), but there will be a $100 fee for the CBATI-KA exam.
Will you be running any in-person BAT Instructors Courses?
We currently have no plans to run any Grisha Stewart Academy in-person Instructor courses as all the theory required to complete the certifications is available on demand at the Academy.
CBATI-KSAs may run BAT Seminars around the USA and Europe but these cannot be used to substitute the required courses for the CBATI-KA.
Are any of these certifications externally verified?
Not yet, but my amazing team are working really hard to have the CBATI certification externally verified by several international organisations. Stay tuned!
Do you have a way for individuals and shelters to earn income for referrals?
Yes! It's super easy to join the affiliate program and start earning cash for referring people to memberships and courses.
I will also double the amount if you have us donate your affiliate income to a US non-profit shelter or human rights organization (i.e, I'll match your donation).
Click here for affiliate program info.
- I need help participating in the Affiliate Program.
I had an account on your old site. Do I need to make a new account here?
We transferred all accounts from my old site over to this one in mid-April, so if you had an account there, you should have one here too.
Your account contains all of your previous purchases and you will keep the same email address, but you will need to change your password as we were unable to transfer those for security reasons.
To create a new password, click on "Forgot Password?" on the login page.
My password isn't working/I've forgotten my password. Help!
If you haven't logged into this site yet, please note that passwords from the old site will not work here. Reset your password using the same instructions as below.
If you have created a new password for this site, but simply forgot it, you can reset your own password by going to:
1. Home Page www.grisha.thinkific.com
2. Sign In
3. Then enter your email and click "Forgot Password”
4. In the next screen, enter your email again
5. The system will send you a password reset link which will be valid for 6 hours. This email can take a few minutes to arrive so hang tight until it gets to you
6. Please check your spam incase the email ends up there.
Here's a direct link to reset your password.
I'm looking for one of your courses from the other site and I don't see it here.
This is a brand new home for my online school and we are still in the process of migrating courses.
We hope to have that process finalized in the next few months, but if there is a course you really want to take now that is not available here yet, then it should be available on the old site. Please also contact my Help Team via the button at the bottom of this page.
I purchased digital content over on the original site. Can I access that here?
Good news! Individual items still don't expire, so if you purchased any items (eBooks, webinars, courses, etc.) on my old site, those will be available in your new account once all the content has been fully migrated across.
Most are available now, and can be found under My Dashboard.
I have a Student or Pro membership on the original GrishaStewart.com already. Will I get a membership here automatically?
Pro and Student memberships from the old site are being phased out, but you will of course still get everything you paid for, and a little more. You can see them by clicking on the the My Dashboard menu in the upper right.
Rest assured, you still get to access to all of the Member Library videos that came with your membership level, for the duration of your membership. Most of it is accessible here already, and if it isn't, it's still on the original site.
Diamond and Gold are a big step up from the previous membership levels, so there isn't a straight transfer to one of the levels on this site. Here's why the new memberships are awesome!
The products that were for sale on the old site (courses, webinars, feature films, ebooks) were not included in the Pro and Student memberships, but many of them are now part of the Gold membership and all courses are available to Diamond members.