Office Hours

I am supported by a small but mighty team of people in the US and Europe so chances are someone is online when you are, but please note that I also value boundaries and a good work-life balance for everyone involved with the academy, so please allow a 24 hour response time Monday to Friday, and 72 hours Saturday - Sunday.

My offices and Social Media Groups are also closed during our annual Self Care Breaks.

The CBATI Program Office is open every Friday from 10am to 5pm UK Time, but extends those hours during CBATI Assessment months.

Need help right now to access a LIVE SESSION? Email [email protected] and we'll get you in ASAP. Zoom links are always in the course player for each course, in your dashboard. Make sure your Zoom app is up to date.

  • Check that your internet browser is up to date. My school supports the latest versions of Safari, Firefox, and Chrome.

  • In order to make sure my site runs well for you please make sure you have Javascript enabled, graphic and audio output capability (speakers or headphones), & a broadband internet connection with a minimum download speed of 5Mbps (recommended). If you have trouble with a video, you can turn down the resolution to have it load more quickly.

  • If you are experiencing issues with video playback, try accessing the course via "My Dashboard," or using a different browser. My site does not recommend using the MS Edge browser.

Help with Diamond Membership All Access Pass

Last Updated February, 2024

  • Will my Diamond Membership rates ever go up?

    No, your personal rate won't ever go up! As long as your membership is active (i.e., you have it automatically renewing each month), you'll have the same rate as when you registered. You've locked the rate to the same as when you signed up. I think it's important not to have things change on people!

    We plan on being around a long time, and we keep adding features, so for sustainability, we will sometimes increase the public rate and fair's fair - if you cancel the membership for some reason, and then restart, then you'll pay whatever the current rate is for your future payments.

    See the PAUSE option below to pause for a bit, but retain your rate lock.

  • What's the difference between buying a course and getting it with a Diamond Membership or a Library Pass?

    If you want to keep access to a course or video forever, you can buy it individually.

    If you love learning about dog training and want to access more than one course, especially on a regular basis, then Diamond Membership or a Library Pass is the better way to go.

    As long as your Diamond Membership or Library Pass is current, you can revisit any course included in that membership option and, you won't be able to (or need to) buy a course until the membership expires.

  • Does a Diamond Membership trap me? What's your cancellation policy?

    I'm all about freedom of movement and choice, so you won't ever be stuck in a plan that doesn't fit. You can cancel or pause renewal of your subscription payments at any time.

    Your Diamond Membership access will expire at the end of your paid month and you won't be charged again.

  • How do I pause or cancel my Diamond Membership? And how are they different?

    Pausing and cancelling are different. Pausing is more temporary.

    1. Pausing is a way to skip payments. You can Pause your subscription once per calendar year, for up to 3 months, which means you skip however many upcoming payments you request (up to 3). Pausing will keep your low price locked in. To pause, please contact us at [email protected] and we will set that up for you. Your access goes through the end of the period you paid for. You'll skip the next 1-3 monthly payments (as requested), then the monthly charges and your access will automatically start again on your regular date of the month, at your regular locked-in rate.

    2. To Cancel your subscription altogether, go to billing page.

    Make sure you do Not click “cancel” in the completion box. I know it is very confusing, but "cancel" there means to cancel the act of cancelling (we did not make that verbiage!) Make sure you get a confirmation email that you have truly cancelled your subscription.

    If do you cancel your membership, access will expire at the end of your paid month and you won't be charged again. You're always welcome back, so if you choose to start up again, it will be at whatever the membership rate is at that point

    Please don't ask for a refund unless you were actually unhappy with the courses. In that case, we will definitely make it up to you - contact us. Either way come back whenever you want! We hope it's a temporary break and we will see you again!

  • How does the billing cycle work?

    Our standard membership is monthly. When you register for a membership, it renews on the same day, the following month. So if you sign up on December 10, your membership will automatically renew on January 10. Renewal means your card will be charged for the next month of membership.

    If you cancel your membership at some point, you won't be charged again, but the membership will stay active (i.e., you keep access) until the end of your membership date. So if you sign up on December 10 and then cancel on December 15, you'll still be able to attend courses through January 9 (the day before you would have automatically renewed).

    When your membership expires, you'll no longer have access to the courses from the membership, but if you had already registered for something else directly, it will still be in your library. You can always restart your membership at the current rate.

    If you'd rather get an annual membership or one-time pass, click here for more options.

  • What is the currency? Are taxes or fees charged on Diamond Memberships?

    We process sales in US dollars. Depending on your country's policy on tax for live education and communities, sales tax may be charged - the pricing will be listed at checkout. This is out of our hands. Thanks for your understanding.

  • How can I make a direct Paypal payment?

    Paypal doesn't work for automatic renewal subscriptions on the site. Direct registrations (buying a single class or book) can be done with debit cards, credit cards or Paypal, but memberships can only be done on the site via debit or credit cards.

    If you really want to pay for a membership with Paypal, the easy way is to use your Paypal credit card here on the site (if you have one). You can also contact us and our staff will manually set something up with you.

  • Can I purchase a Diamond Membership as a Gift?

    Yes! Contact us to set up a gift membership. I also have gift certificates for the online store for physical products. Gift certificates purchased through the store only work automatically in the product store, including some of my classes. Thank you for thinking of us!

  • Do you offer scholarships?

    Yes! We have two types of scholarships. The first is a special bundle of courses just for shelters and rescues that is absolutely free. The value is $849. Click here for scholarship info and feel free to share that link with your local shelter.

    We also have need based scholarships for individuals. We believe everyone has the right to an education. In particular, we encourage applications from people who are experiencing systemic economic oppression and whose communities are underrepresented in dog training, including (but not limited to) people of the global majority (also called BIPOC - Black, Indigenous, People of Color), transgender people, and people with disabilities.

Help with Library Pass

Last Updated February, 2024

  • What is the difference between a Library Pass and a Diamond Membership?

    The Library Pass is a 'no frills' Membership option which allows access to on demand streaming content only. Pass holders don't get a listing in the GSA Professional Directory, do not get access to live webinars or Diamond Members Events, cannot sit the CBATI-KA Assessment, cannot apply for CEUS from the CCPDT or IAABC, and are not members of any of the Diamond Member Community groups.

  • How do I change from a Diamond Membership to a Library Pass?

    You can easily change from a Diamond All Access Membership Pass to a Library Pass by cancelling your Diamond Membership then subscribing to a Library Pass.

    Don't forget that once you stop being a Diamond Member you will loose all the perks including access to our FB groups, and the opportunity to take the CBATI-KA Assessment. If you even chose to Go Diamond again, you will come in at the public rate too.

  • Am I locked into a Library Pass? Can I upgrade to a Diamond?

    I'm all about freedom of movement and choice, so you won't ever be stuck in a plan that doesn't fit. You can cancel or pause renewal of your subscription payments at any time.

    Your Library Pass will expire at the end of your paid month and you won't be charged again.

    You can upgrade at any time by cancelling your current Library Pass, and resubscribing to the Diamond Member Al Access Pass.

  • Can I pause my Library Pass payments?

    No. We currently don't support this option for a Library Pass.

Help with Courses

Last Updated September 6, 2022

  • I'm signed up for a course, but I just see the sales page. How do I access the course?

    Please make sure you're already logged in and you're using the same email address you used to purchase the item.

 That's the most common problem!

    If you can't find the course at all, go to the link at the top that reads "My Dashboard" and that will show you all of your courses. From there, click on "Start Course," "Resume Course," or just on the course image (if you click on "Course Overview", it will take you to the sales page, but that will have the option to "Start Learning" or "Resume Learning"). 

    If this doesn't answer your question, please scroll down to contact my Help Team. We'll get this sorted out for you! :O)

  • I'm signed up for a LIVE online course. Where do I go to attend?

    Our live sessions are in the Zoom application. Links for the Zoom sessions are in the course player, listed with the date of the session. Course players are found by clicking on the menu item: My Dashboard. You may also have an email with the Zoom link.

    If you haven't yet registered for a live course, but want to, you can buy the live course on this site or you can get a Diamond membership, will include access to the course. If you want to keep the course forever, then please buy it individually, rather than accessing it with a membership.

    Click here for a list of upcoming live courses.

    If this doesn't answer your question, please use the contact information at the bottom of this page and my lovely team will help you out.

  • Can you help me navigate my course?

    We have two Orientation classes - one for the general public and one for Diamond members.

    If you're a Diamond, the link above will take you into the course player.

    If you're not a member, just register for the General Orientation class (it's free) and then click on Start Learning.

  • I'm having problems playing on-demand content. What should I do?

    First, try refreshing the page, but if that doesn't work then change the playback speed using the cog icon on the video window. Changing playback speed lets you watch and listen more efficiently. You can also slow it down if you need more time to process.

    Muting and volume control are on the video player above and you also have a master volume on your device, but Headphones give you the best audio.

    If the screen freezes or goes black, refresh your browser and try again.

    If you don't see a video at all, your browser settings may be too strict. You can change your settings or use a different browser. If the video is slow, it may be your browser or network connection.

    Please check that your internet browser is up to date. My school supports the latest versions of Safari, Firefox, and Chrome. Also double check that you have Javascript enabled, graphic and audio output capability and a broadband internet connection with a minimum speed of 5Mbps (recommended).

  • Where do I find a certificate for a course or webinar I've completed?

    Certificates show you have completed a course. When you fully complete all lessons in the course, a certificates will be listed in your account. You can navigate there using the menu bar or here is the direct link to certificates.

  • I'm overwhelmed with the amount of choices. Can you help me select a class?

    We have two Orientation classes - one for the general public and one for Diamond members.

    These mini-courses get you started on how to navigate the 'course players' for each class, and have lots of other useful info, like help mapping out which classes meet your needs. You'll also learn how to access the various Diamond perks, like the discussion group and coupons for other sites.

    If you're a Diamond, the link above will get you right into the course player. If you're doing the general orientation, register for the orientation class (it's free) and then click on Start Learning.

Dog Pro Directory

  • What is the Dog Pro Directory?

    We're proud of our certified trainers and Diamond members, and we've created this public directory to make it easy for families to find skilled, compassionate, local (and online) dog professionals, including dog trainers, groomers, veterinarians, dog walkers, and more. To retain high standards of skill, ethics, and compassion, listings are provided only to CBATIs and Diamond members. If you aren't a Diamond yet, you can join.

  • How Can I Get a Listing in the Dog Pro Directory?

    Listing information is available on the Get Listed page of the Dog Pro Directory.

  • What happens if pause or cancel Diamond or my CBATI status expires?

    The directory listings are for active Diamond members and current CBATIs, so. your listing will become inactive. When you renew your CBATI, start a new Diamond membership, or go off of pause, it will start up again automatically. Contact us if that's not what you want.

    Please wait up to one week for the directory listing to re-activate.

  • I have another directory question.

    We have a Help Page on the Directory site for frequently asked questions.

Continuing Education Units (CEUs)/ Continuing Professional Development (CPD)

Last Updated February, 2024

  • Do you provide CEUs for any Certification Bodies?

    Yes! We are an Approved Education Provider for the CCPDT, and we offer CEUs for the IAABC too.

  • What courses offer official CEUs for the CCPDT/IAABC

    You can find all our pre-approved courses in our Courses with CEUs category.

  • How do I get CEUs for the CCPDT?

    Once you finish a course, your Certificate of Completion will appear in your Profile/Certificates. Download that Certificate and send it along with your CCPDT number to [email protected] and my CEU Office will take care of the rest.

    CEUs requests are processed once a week on a Friday. In order to avoid delays, please make sure you include all the information above.

    This is a manual process which takes time so please be kind and give us plenty of time.

  • How do I get my validation code for the IAABC?

    Once you finish a course, your Certificate of Completion will appear in your Profile/Certificates. Download that Certificate and send your request to [email protected] and my CEU Office will send you your Validation code by return.

    CEUs requests are processed once a week on a Friday. In order to avoid delays, please make sure you include all the information above.

  • What about CEUs earned before or in 2023? How do I get those?

    CCPDT: All courses completed before or in 2023 have already been submitted on your behalf. If the course is not showing in your account, then please contact my CEU office at [email protected].

    IAABC: If you have not already requested a Validation Code, please download and attach your Certificate of Completion and request it following the process above.

  • Can I submit more than one course request for CEUs at the same time?

    If you need CEUs from a course please request them once you have completed that course.

    Multiple requests in one email are extremely difficult to process in a fair and equal way for all students and puts undue pressure on my CEU Administrator.

    If you are nearing a recertification deadline and have more than one request to process, please contact [email protected] to discuss the best way to submit your requests.

  • I have an urgent enquiry about my CEUs. Who can help?

    You can contact our CEU office [email protected] with URGENT in the subject line.

    My CEU Office is currently located in the UK, so please be aware of time differences when you write.

  • I am not a member of either organization but still need to prove Continuing Education/Development to my Insurance Company and/or Employer. How to do I do that?

    You can use your Certificate of Attendance to prove your course completion. Go to My Profile/Certificates to download.

  • I'm based outside the USA. How do I prove Continuing Professional Development Hours (CPD)?

    You can use your Certificate of Attendance to prove course completion. Certificates display the number of hours attended for each course too.

    Go to My Profile/Certificates to download.

Certification: CBATI-KA, CBATI-KSA

Last Updated February, 2024

  • How do I become a Certified Behavior Adjustment Training Instructor (CBATI)?

    The CBATI designation has now been split into two parts. The first, CBATI-KA stands for Certified BAT Instructor - Knowledge Assessed and is the first step to becoming a full CBATI-KSA (Knowledge and Skills Assessed).

    More details are available on the CBATI-KA Program Orientation Page.

  • When is the next CBATI-KA Assessment Period?

    The next CBATI-KA Assessment Period for 2024 will run from April 8th through to April 28th.

    You must have completed ALL the required courses before you apply and the earliest you can apply is April 8th. The final day to apply is April 25th.

    More details on the the Application process can be found in the Certification Program Course Player. You must be logged into your Diamond Member, or course purchase account to access that course.

  • How long do I need to be a Diamond Member before I can apply for the Assessment?

    You need to have been a fee paying Diamond Member for at least a FULL 6 months previous to your application.

    Diamond Members also pay an Assessment fee of $100.

  • When are you going to start offering the CBATI-KSA?

    We are currently working on a Summer, 2024 soft launch of the CBATI-KSA Program.

  • Will you be running any in-person BAT Instructors Courses?

    We currently have no plans to run any Grisha Stewart Academy in-person Instructor courses as all the theory required to complete the certifications is available on demand at the Academy.

    CBATI-KSAs may run Intro to BAT Seminars but these cannot be used to substitute the required courses for the CBATI-KA.

  • Are any of these certifications externally verified?

    Not yet, but we are working really hard to have the CBATI certification externally verified by several international organisations. Stay tuned!

  • Do I get a Discount as a Diamond Member?

    YES! Diamond Members get access to all the CBATI-KA courses FREE as part of their membership. Then they only have to pay $100 to pay to do the Assessment at the end.

  • Can I access the CBATI-KA Courses with a Library Pass?

    Yes, you can access all the CBATI-KA courses with the Library Pass HOWEVER you cannot apply to sit the Assessment. This is available to Diamond Member All Access Pass Holder and to folks who have paid for the program outright.

Physical Products (Books, Leashes, etc.)

Last Updated November 13, 2020

Help with the Affiliate Program

Last Updated November 5, 2021

  • What is your Affiliate Program?

    Our Affiliate program is an easy way to start earning cash for referring people to memberships and courses.

    Once you are set up you will have access to a unique list of links that will take folks to sales pages on my site. If a new person buys something using that link you will earn a % of that sale.

    I will also double the amount if you give us permission to donate your Affiliate income to a US non-profit shelter or human rights organization (i.e, I'll match your donation).

    Click here for more Affiliate program info.

  • Does my Affilate Membership ever expire?

    Yes. If you have not earned any income within a year of having your Affiliate account (ie you Affiliate account financials show $0.00 after a year of being opened) then the system will automatically close your account.

    You can always apply to reopen it though! Contact [email protected] to do that.

  • Where do I go for more help participating in the Affiliate Program.

    We'd be happy to get you going on that. There's a special course in My Dashboard for affiliates. You can also contact Claire for direct help.